General Questions

General Questions

1. What is the relationship between YOUtility and Ontec Systems?

YOUtiliy’s prepaid utility management and smart metering solutions are powered by Ontec Systems. Ontec has been developing metering systems and technologies for over three decades. Known in the industry for its quality products and outstanding service, Ontec has successfully met the needs of large utilities and municipal environments as well as private sector companies.

2. How safe / secure is prepaid electricity?
As an industry leader with decades of experience behind us, we can confidently say that prepaid electricity is both safe and secure. What’s more, our prepaid solutions are fully Standard Transfer Specification (STS) certified. This means they are in line with international industry standards developed by the STS Association to ensure complete security at both the meter- and token-generation level. You are welcome to visit www.sts.org.za for more information or contact us.

3. What support do I receive if I have a problem?
YOUtility’s service desk is always ready to assist you, should you need support or guidance. We can help on weekdays between 7am and 6pm, and weekends and public holidays between 8am and 5pm. You can reach out to us on 086 122 0244 or emailing servicedesk@youtility.co.za

4. I need a complex solution. How do I get help?
We can turn your complex issue into a simple solution. Feel free to call us on 021 928 1827 or 021 928 1828 or email us at sales@youtility.co.za






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