1. What kind of meter does YOUtility offer?
YOUtility offers a wide range of electricity, water and gas meters that will take care of the small things so you don’t have to. From entry-level options to more complex smart meters, there’s undoubtedly an option that will suit your utility management needs. Feel free to visit our Meters page for more information, or get in touch with our expert sales team (021 928 1827 or 021 928 1828 or email us at sales@youtility.co.za).
2. How do I choose the right prepaid meter?
Our experts are always ready to assist and guide you, when it comes to choosing the right meter.
3. Do YOUtility meters come with a warranty?
Yes, all new YOUtility meters come with a 12-month warranty. To view our warranty information, click here. (clickable link to paragraph 13 of Terms and Conditions Page)
4. Why is my credit running out so fast on my meter?
and see whether or not your units are affected. If there is no change, then the meter is accurately recording your usage. However, if the meter continues to record usage, you need to notify the property owner, body corporate or managing agent.
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Installation questions
1. What are the costs involved in installing a basic prepaid meter? All our solutions are designed to fit seamlessly into your life, so there are only two costs that apply: Purchasing the meter from YOUtility, a retailer or reseller, and The amount ...
Tenant questions
1. How do I register as a tenant? o register as a tenant, simply click on LOGIN (top right of the page). Then, follow the steps to register. You can also download the official Ontec (our parent company) Home app from the Apple App Store or Google ...
General Questions
2. How safe / secure is prepaid electricity? As an industry leader with decades of experience behind us, we can confidently say that prepaid electricity is both safe and secure. What’s more, our prepaid solutions are fully Standard Transfer ...
General Questions
1. What is the relationship between YOUtility and Ontec Systems? YOUtiliy’s prepaid utility management and smart metering solutions are powered by Ontec Systems. Ontec has been developing metering systems and technologies for over three decades. ...
Landlord / Property Owner questions
1. How does YOUtility collect money from my tenants? When your tenant buys a token, they essentially pay upfront for it via one of the vendors on our national vending network. We collect the money from the vendor and transfer it to our secure trust ...